How to contact okx support

There are multiple ways to contact OKX customer support to ensure that you can choose the most convenient method based on your needs. Here is a detailed guide to help you effectively connect with the OKX support team:

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1. Online customer service system

Web end

Visit the official website: First, open your browser and visit the OKX official website.

Entering the customer service page: There is usually a prominent "Help" or "Customer Service" option on the homepage, which can be clicked to enter customer service page 3.

Real time chat function: There is usually a chat icon in the bottom right corner of the webpage, which can be clicked to have real-time conversations with customer service representatives. If you encounter a situation where your account and wallet have been stolen or scammed, enter the keyword "stolen" and we will directly transfer you to a dedicated customer service for anti-theft and fraud prevention.

Submit a ticket: If the issue cannot be resolved through online chat, you can obtain further assistance by submitting a ticket. On the customer service page, click the "Submit Work Order" button and fill in the relevant account information and problem description. The customer service team will reply to you via email or system message after processing.

Mobile application end

Open the OKX app: Launch the OKX app on your phone.

Navigate to the Help Center: Click on the icon in the upper left corner and select 'Help Center'.

Online communication: Click on "Online Communication" at the bottom of the page, enter "Human Customer Service", briefly describe the problem, and wait for the human customer service to connect and handle it. You can also directly select the relevant question in 'Guess what you want to ask' to get a quick answer.

View work order progress: Click on "My Customer Service Work Order" at the bottom of the "Help Center" page to view the progress of the work order.

2. Email support

Sending email: Users can contact OKX's customer service team by sending an email. The official support email is[ [email protected] ]Please make sure to provide a detailed description of the issue encountered in the email, along with necessary account information and contact details, so that customer service can quickly resolve the problem.

Response time: The customer service team typically responds to users' emails within 24 hours. Providing accurate information can help improve the efficiency of problem-solving.

3. Telephone support

Contact number: For certain regions, OKX may provide telephone support services. For example, you can call+1 226 798 4487 (North America) to contact customer support. Please note that phone numbers and service hours may vary in different regions. Please check the customer service page on the official website for the option to provide phone service and call the corresponding phone number to contact customer support.

Service hours: The service hours for telephone support may vary and are usually indicated on the customer service page. Ensure to contact customer service during working hours for timely assistance.

4. Social media support

Follow official accounts: OKX has official accounts on multiple social media platforms, including Twitter, Facebook, and LinkedIn. Users can obtain the latest announcements and support information from the platform by following these accounts.

Private message contact: Although this is not the main customer service channel of the platform, in emergency situations, you can send private messages to OKX's official account through social media platforms. This may provide additional assistance or guidance.

5. Help Center and Frequently Asked Questions

Visit the Help Center: The Ouyi OKX official website has a Help Center where users can find answers to common questions, user guides, and operation tutorials. The help center covers multiple aspects such as registration, trading, and account security.

Using the search function: In the Help Center, users can find articles and guides related to their questions through the keyword search function. This is an effective way to quickly solve problems, especially suitable for solving some common operational problems.

6. Precautions

Maintain account information security: When communicating with customer service, users must ensure that sensitive account information, such as passwords or private keys, is not disclosed. OKX customer service will not require users to provide this information.

Provide detailed information: When submitting a question or request, users should provide detailed account information and problem description to help the customer service team quickly and accurately handle problem 3.

7. Handling of special circumstances

Account freeze or fund issues: If you encounter account freeze or fund related issues, you can directly contact the platform's[ [email protected] ]Email or click here to submit problem feedback, and the specialist will verify and handle it for you.

C2C coin trading order appeal: If you encounter problems in C2C trading, you can choose "Contact the other party immediately" on the help page to communicate with the seller for resolution, or select the type of problem you encountered to view the solution. If the above suggestions do not solve the problem, please click on 'Initiate Appeal' and follow the instructions.