Okx Exchange is a cryptocurrency platform that allows users to trade a variety of digital assets, including Bitcoin, Ethereum, and other altcoins. The platform offers a range of features and tools to help users manage their trades and investments effectively.
Why hasn't my deposit been credited?
Delayed from block confirmation
You can check if you've input the correct deposit information and your transaction status on the blockchain. If your transaction is on the blockchain, you can check if your transaction reaches the required confirmation numbers. You will receive your deposit amount once it reaches the required confirmation numbers.
If your deposit can't be found on the blockchain, you can reach out to your corresponding platform's customer support for assistance.
Deposit different cryptos
Before you submit a deposit request, make sure that you've selected the crypto supported by the corresponding platform. Otherwise, it could lead to deposit failure.
Incorrect address and network
Before you submit a deposit request, make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to deposit failure.
For example, you would like to deposit ETH to a BTC address that is not compatible. This can lead to deposit failure.
In such a case, you can reach out to our customer support for assistance.
Incorrect or missing tag/memo/comment
The crypto that you want to deposit might require filling in a memo/tag/comment. You can find it on the OKX deposit page.
If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance.
Note: If you enter an incorrect/missing tag, it could lead to deposit failure. In such a case, you can reach out to our customer support for assistance.
Deposit to smart contract addresses
Before you submit a deposit request, make sure that you've selected the deposit contract address supported by the corresponding platform. Otherwise, it could lead to deposit failure.
Blockchain reward deposits
The profit from mining can only be deposited into your wallet. You can only deposit the rewards into the OKX account once it is deposited into your wallet, as OKX doesn't support blockchain reward deposits.
Combined deposits
When you want to do a deposit, make sure you submit only one deposit request each time. If you submit multiple requests into a single deposit transaction, you'll not receive your deposit. In such a case, you can reach out to our customer support for assistance.
Fail to reach the minimum deposit amount
Before you submit a deposit request, make sure that you deposit at least the minimum amount which you could find on our OKX deposit page. Otherwise, it could lead to deposit failure.
Some key characteristics of Okx Exchange include:
High liquidity: Okx Exchange is known for its high trading volume and liquidity, making it an attractive option for both beginner and experienced traders.
Security: Okx Exchange takes security seriously and employs a range of measures to protect users' funds and personal information.
User-friendly interface: The platform is easy to navigate and offers a range of trading options, making it suitable for traders of all levels.
Some key advantages of Okx Exchange include:
Range of trading options: Okx Exchange offers spot trading, futures trading, margin trading, and more, allowing users to diversify their trading strategies.
Customer support: Okx Exchange provides 24/7 customer support to help users with any issues they may encounter.
Okx Exchange is its wide range of available cryptocurrencies, including many popular and lesser-known altcoins.
This allows users to easily diversify their investment portfolio and take advantage of emerging opportunities in the cryptocurrency market.
