OKX is a digital asset exchange platform that allows users to buy, sell, and trade a wide range of cryptocurrencies, including Bitcoin (BTC) and other popular altcoins.OKX to buy Bitcoin and other cryptocurrencies is that it is a reputable and established exchange platform with a proven track record of reliability and security.
KYC Verification
Before engaging in cryptocurrency trading, three personal information settings are required: KYC verification, binding a mobile number, and adding payment methods.
1. KYC Verification
After logging in, click the profile icon in the upper left corner—[Profile and Settings]—[Personal Information]—[Identity Verification] to enter the identity verification page. If verification is not complete, click [Verify Now]. You will need to upload identification photos, such as the front and back of your ID card, and complete facial recognition according to the on-screen instructions for document upload and real-person verification.
Note: Real-person verification and video verification must be completed via the App.
2. Binding Mobile Number
Open the OKX App home page, click the icon in the upper left corner—[Security Settings]—[Mobile Verification], and follow the prompts to bind your mobile number.
Note: If you registered using a mobile number, you do not need to bind it again. You can follow the same steps to bind an email.
3. Adding Payment Methods
Newly registered OKX users who wish to withdraw cryptocurrency must add payment methods, i.e., bind a bank card/Alipay/WeChat Pay.
Open the OKX App home page, click [Buy Crypto]—[Quick Area]—the [More] icon in the upper right corner—[Payment Methods]—[Add Payment Method], and select the appropriate bank card/Alipay/WeChat Pay to set it up.
Why hasn't my withdrawal arrived in the account?
The block hasn't been confirmed by the miners
Once you submit the withdrawal request, your funds will be submitted to the blockchain. It requires miners' confirmation before the funds can be credited to your account. The number of confirmations can be different according to different chains, and execution time can vary. You may contact the corresponding platform for verification if your funds haven't arrived in your account after confirmation.
The funds are not withdrawn
If the status of your withdrawal appears as either "In progress" or "Pending withdrawal", it indicates that your request is still waiting to be transferred from your account, likely due to a large number of pending withdrawal requests. Transactions will be processed by us in the order that they're submitted, and no manual interventions are possible. In case your withdrawal request remains pending for more than an hour, you can contact our customer support team via OKX Help for assistance.
Incorrect or missing tag
The crypto that you want to withdraw might require you to fill in tags/notes (memo/tag/comment). You can find it on the deposit page of the corresponding platform.
If you find a tag, enter the tag in the Tag field on our platform's withdrawal page. If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled.
If the corresponding platform doesn't require a tag, you can enter 6 random digits in the Tag field on our platform's withdrawal page.
Note: if you enter an incorrect/missing tag, it could lead to withdrawal failure. In such a case, you can reach out to our customer support for assistance.
Mismatched withdrawal network
Before you submit a withdrawal request, please make sure that you've selected the network supported by the corresponding platform. Otherwise, it could lead to withdrawal failure.
For example, you would like to withdraw crypto from us to Platform B. You've selected the OEC chain in our platform, but Platform B only supports the ERC20 chain. This can lead to withdrawal failure.
In such a case, you can reach out to our customer support for assistance.
The amount of the withdrawal fee
The withdrawal fee that you've paid is to miners on the blockchain, instead of us, to process the transactions and secure the respective blockchain network. The fee is subject to the amount shown on the withdrawal page. The higher the fee is, the faster the crypto will arrive in your account.
Some key characteristics of OKX include:
High liquidity: OKX is known for its high trading volume, making it a popular choice for traders looking to quickly execute trades.
Security: OKX employs industry-standard security measures to protect users' funds and personal information.
User-friendly interface: OKX offers an intuitive and easy-to-use trading platform, making it accessible for both beginner and experienced traders.
Advanced trading options: OKX provides a variety of trading options, including spot trading, futures trading, and margin trading.
Some highlights of using OKX to buy Bitcoin and other cryptocurrencies include:
Wide selection of cryptocurrencies: OKX offers a diverse range of cryptocurrencies for users to trade.
Competitive fees: OKX charges low fees for trades, making it cost-effective for users.
Customer support: OKX provides responsive customer support to assist users with any issues or queries they may have.
Mobile app: OKX has a mobile app that allows users to trade on-the-go, giving them flexibility and convenience.
